Refund policy

Returns & Refunds

We want you to be satisfied with your purchase from Halvique. Please review the following return and refund terms before making a purchase.

Return Window

You may request a return within 7 days after your order has been delivered.

Return Eligibility

To be eligible for a return, the product must:

• Be unused and unopened
• Be in its original packaging
• Be in resalable condition
• Include all original components and accessories, if applicable

Opened, installed, used, or otherwise used air filters are not eligible for return.

Return Shipping

For returns that are not caused by an error on our part, the customer is responsible for the cost of return shipping.

Halvique does not charge a restocking fee.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

If the issue is confirmed to be our responsibility, Halvique will cover reasonable shipping costs associated with the return, replacement, or other appropriate resolution.

Please provide your order number and, when applicable, photos showing the issue so that we can assist you.

Refunds

Once we receive and inspect an eligible returned item, we will notify you regarding the status of your refund.

Approved refunds will be processed within 7 days after the returned item has been received and inspected.

Refunds will generally be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Non-Returnable Items

The following items are not eligible for return:

• Opened air filters
• Used or installed air filters
• Products damaged due to improper use, installation, or handling
• Items not returned in their original condition

Exceptions

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.

To request a return or report an issue with an order, please contact our customer service team and provide your order number and the reason for your request.